Confusion happened for this booking: https://dockit.neetocal.com/admin/bookings/mx5c2u6?view=all&state=past&page=1&size=30
What was intended vs What happened
Timezone |
Intended |
Happened |
|
|---|---|---|---|
Host |
AST (Nova Scotia) |
1:30 PM AST |
4:30 PM AST |
Client |
CST (Puerto Vallarta) |
10:30 AM CST |
1:30 PM CST |
Root Cause
In the reminder email sent to client, It was showing 1:30 PM (AST) timezone due to which client likely ignore the timezone but believed meeting is at 1:30 PM at his local timezone,
It should show 10:30 AM CST to avoid this confusio but reminder email to sent this client, variable selected meeting.time (which is showing host time). Correct variable here is {{meeting.time_in_client_time_zone}}
Solution
On another note, {{meeting.time}} should replaced with {{meeting.time_in-host-time-zone}}, by just mentioning {{meeting.time}} doesn't give any clarity which timezone is considered which is the case here.